"What users talk about?"

To explore the most common user inquiries to the virtual assistant, you have several options:

In the Conversations, you can view the most frequent Topics over a set period. Topics are generated by clustering similar queries and represent a more general category than in the case of specific action-object pairs. For example, the topic “Bonuses and bonus payout” may include both questions about bonus amounts and complaints about unpaid bonuses.

For more detailed filtering, use the Utterances view to isolate specific actions or objects. For instance, to answer the question “What do users most often want to receive a bonus for?”, type the word bonus in the Objects field and see what expanded object phrases are most associated with it. The sunburst chart next to the table visualizes the variability and frequency of the object bonus in combination with verbs (actions).