"How are users responding to my campaign?"
If you want to evaluate the success of a new campaign or a dialogue that has been recently added to your assistant, you can take the following steps if you know the specific phrases that are likely to appear in conversations related to this topic.
- Use the full-text search in the Conversation view. For example, if your campaign promotes a referral bonus, enter the relevant phrase in the search field. This will return all conversations where the phrase appears.
- If you don’t know the exact word or phrase to help you find all related interactions, you can find conversations related to your campaign by using the Topic filter. You can also add filters like Issue, Opportunity or Churn.