"What does my bot not understand?"
To find out where your bot's understanding is breaking down, start by checking the Resolution accuracy and Containment quality issues.
Look for conversations where:
- the bot gives an answer that is not relevant to what the user asked
- the conversation gets stuck running in a loop
- the bot gives a completely different answer than what was expected
These patterns point to gaps in what your bot understands or can respond to. Reviewing the affected conversations behind these issues will help you pinpoint exactly which questions or phrasings the bot is failing to