FAQ
Short answers, with a link to the page that covers each one properly.
Is Inquio a replacement for my existing analytics?
No. Most analytics tools count things — volume, containment rate, handoffs. Inquio judges them: it reads each conversation and decides whether the user actually got what they came for. The two answer different questions and sit side by side.
See Introduction.
Do I have to connect Inquio to my assistant?
No. Inquio analyzes transcripts you upload as a CSV file. It does not sit in front of your assistant, does not change anything in it, and cannot break it.
Enterprise plans can send data through the API instead of uploading files. See Plans and limits.
What do I need to get started?
A CSV export of conversations with five columns: session_id, utterance, timestamp, channel and side. That is all.
If your export is shaped differently, you do not have to rebuild it — the app gives you a prompt that converts it for you. See Prepare your data.
Does it only work for chatbots?
The input must be text, but it does not have to come from a chat window. Voice transcripts work, and so do message threads, emails and transcribed phone calls between two people.
Which languages are supported?
Conversations can be in any language. The deeper language analysis behind the User utterances screen is built for English and Czech; other languages are available on request.
The interface itself is in English.
How many conversations do I need for a useful result?
A few hundred is enough for a meaningful score and for the main patterns to surface. More data makes the picture steadier — rarer problems appear, and the issue list becomes less sensitive to an unusual week — but you do not need tens of thousands of conversations to learn something worth acting on.
This is worth knowing before you try Inquio: the free plan covers 1,000 conversations, which is comfortably above the useful minimum. A Starter report card is a real answer, not a sample.
How long does it take?
The analysis itself usually runs for tens of minutes, but can taky a few hours for large files. Inquio processes datasets in batches, so the wait before a job starts is not predictable — upload when you have the data rather than when you need the answer.
You are emailed when the report card is ready. See Upload your first dataset.
What do I get on the free plan?
A full report card for up to 1,000 conversations: the Inquio Score with all four dimensions, the benchmark against your industry, a written summary, three issues and three recommendations, and counts from Defender and Sales Radar.
What Starter does not give you is the conversations behind those findings. See Plans and limits.
How does the Inquio Score work?
It is one number out of 100, built from four graded dimensions:
| Dimension | Weight |
|---|---|
| Resolution accuracy | 40% |
| Containment quality | 25% |
| Dialog fluency | 20% |
| Safety & compliance | 15% |
See Inquio Score™.
Our bot seems fine. Why is the score low?
Usually because the assistant converses well and answers badly, which is hard to notice by reading a few transcripts. A high dialog fluency score next to a low resolution accuracy score means it is fluently telling people the wrong thing.
Read the four dimension tiles before drawing any conclusion from the overall number. See Your first report card.
What am I being compared against?
The average for the industry you chose when you created the bot — real assistants in your field, not an ideal. Choosing the wrong industry gives you a benchmark that means nothing, and the industry cannot be changed afterwards.
Do I have to upload real customer data?
No. You can replace anything sensitive before you export, as long as you replace it with placeholders rather than asterisks — masked text damages the analysis, plausible substitutes do not.
Where is my data stored?
In the region it belongs to: European customers' data stays on EU servers, and US customers' data on US servers. It is not moved between the two.
Can I delete my data?
In the app: you can delete a bot, which permanently removes it and every report card belonging to it. Individual report cards cannot be deleted, and an organization cannot be deleted while the account exists. See Manage bots and report cards.
On request: data can be deleted on request, including under GDPR. Write to gdpr@inquio.ai.
What happens if I stop using Inquio for a while?
Nothing, and it costs nothing. Growth is billed on what you actually analyze, with a minimum monthly charge of $0, so a month with no uploads is free. Your bots and report cards stay where they are.