Issues and Recommendations
The Issues and recommendations screen is your action plan. It takes the problems identified in your bot's conversations, ranks them by urgency, and gives you step-by-step instructions on how to fix them.
Use this screen when you are ready to make changes to your bot and need to know exactly what to do first.
Severity summary boxes
At the top of the screen, you will see the severity summary boxes. These boxes give you a quick count of all identified issues grouped by their severity level: Critical, High, Medium, and Low.
Clicking on a severity box filters the list below it, allowing you to focus on the most urgent problems first without being distracted by minor edge cases.
The issue dropdown list
Below the summary boxes is the main issue list. The issues are automatically sorted by urgency, meaning the most critical, business-impacting problems are always at the top.
Each row in the list represents a specific pattern of failure. When you click on an issue in the list, a dropdown expands to reveal the full details of that problem.
Inside an issue
- Summary: A clear, concise explanation of what the bot is doing wrong and why it matters.
- Trend: An indicator (such as an up or down arrow) showing whether this issue is happening more or less frequently compared to the previous period. This helps you track whether a past fix worked or if a new problem is escalating.
- Impact: This shows the predicted score change if you act on the recommendation. For example, an impact of "+1.5" means your overall Inquio Score™ is expected to increase by 1.5 points if you successfully resolve this specific issue. Impact helps you weigh the benefit of fixing a Medium severity issue that happens very often against a Critical issue that happens rarely.
Recommended steps
Knowing what is wrong is only half the job. For every issue, Inquio provides a set of Recommended steps.
- adding a missing intent or training phrase
- updating a specific knowledge base article
- implementing a safety guardrail
- creating a handover rule for a specific topic
Follow these steps to address the root cause of the issue efficiently.
Affected conversations
At the very bottom of the expanded issue, you will find the affected conversations.
This is the evidence behind the issue. Before you make any changes to your bot’s design or knowledge base, you should read through these real examples.
Clicking on a conversation opens the full transcript. This allows you to see exactly what the user asked, how the bot responded, and where the conversation broke down, ensuring your fix targets the actual user behavior.