Profile and security
Two tabs in Settings cover your own account: Profile for how you appear to colleagues, and Account & security for how you sign in. Open Settings from your name at the bottom of the left panel.
Everything here is personal to you. Changing it affects nothing your colleagues see — the bots, cards and data belong to the organization and stay as they are. See Organization and users.
Profile
Photo. Upload image sets the picture that appears beside your name in the user list and the left panel. PNG, JPEG or GIF, up to 1 MB and at least 512×512 px. Remove replaces it with your initials.
First name and Last name. These are what colleagues see in the organization's user list, so fill them in if you work with anyone. An account showing only an email address is hard to place in a list of five.
Save Settings applies both.
Your email address appears at the top right of the screen. It identifies your account and cannot be changed here.
How you sign in
Every account starts the same way: you enter your email address and Inquio sends you an eight-digit code. Nothing to set up, nothing to remember.
You can replace that with a password. Both are managed on Account & security.
Every change needs a code first
Whatever you are changing on this tab, you prove who you are before you change it. That is what step 1 is for.
- Security code. Select Send code. Inquio emails you an eight-digit code; the field turns into eight boxes and Resend code becomes available after 30 seconds. The code is valid for three minutes.
- New password. Enter it twice.
Save Settings stays disabled until the code is right and the two passwords match.
Setting a password
- a lowercase letter
- an uppercase letter
- a number
- a special character
Once it is saved, entering your email address brings up a password field instead of sending a code.
This cannot be undone. Once your account has a password, you cannot switch back to signing in with emailed codes. Choose deliberately: codes mean nothing to forget and nothing to leak, while a password is faster and is what two-factor authentication is built on.
Changing your password
Same tab, same two steps. Request a code, enter the new password twice, save.
You do not need your old password — controlling the mailbox is what proves the account is yours.
Two-factor authentication
The toggle sits below the password section, and becomes available once your account has a password.
There is no backup. Read this before you turn it on. Inquio does not issue recovery codes. Your authenticator app is the only way back into the account, so if you lose the device — or reset the app, or change phone without moving your authenticator across — you are locked out and the account has to be unlocked by support.
Before turning it on, make sure your authenticator is backed up or set up on more than one device. Most authenticator apps offer this; Inquio does not do it for you.
Setting it up
- Turn the toggle on. A dialog appears with a QR code.
- Scan it in your authenticator app.
- Enter the six-digit code the app generates and select Verify.
Inquio confirms that activation succeeded. Nothing else is shown, and nothing else needs saving — which is precisely why the warning above matters.
Signing in afterwards
Signing in takes three steps: email address, password, then a Security check asking for the current six-digit code from your app.
Note that this code is six digits, while the codes Inquio emails are eight. They come from different places and are not interchangeable.
If the code is refused, check that your phone's clock is correct — authenticator codes depend on it — and try the next code the app produces. If nothing works, write to help@inquio.ai.
When you need help
Two things cannot be done from Settings:
Changing your email. Your address identifies the account, so it is changed for you rather than by you.
Losing your authenticator. There are no recovery codes, so if you can no longer produce a two-factor code, the account has to be unlocked manually.
For both, write to help@inquio.ai.
Signing out
Logout is in the same menu as Settings, under your name in the left panel.