Bot Report Card
The Bot Report Card (BRC) is your analytical "long story short." It provides the most important overview of your bot's performance in one place, highlighting both the main pain points and the areas where your bot is doing well
You can download the Bot Report Card and share it with your coworkers.
Top overview
- the chosen name of your bot
- the time dispersion (the period the data covers)
- your industry
- the total number of analyzed conversations
Next to these details is the tachometer displaying your overall Inquio Score
Inquio Score and dimensions
The Inquio Score™ is shown as both a number and a grade, indicating how well or poorly your bot is actually doing.
- Resolution Accuracy (40% of the score): Measures whether answers are factually correct and complete. It penalizes the score when interactions produce incomplete solutions or deliver no information.
- Containment Quality (25% of the score): Measures whether non-escalated conversations were genuinely resolved. It penalizes the score when there are many irrelevant answers or widespread user frustration with no signals showing gratitude.
- Dialog Fluency (20% of the score): Measures whether the conversation flows smoothly, including whether the assistant transfers users to humans when appropriate. It penalizes the score when handoffs are ineffective or when there is persistent user dissatisfaction and friction. (Note: Depending on your interface version, this may appear as Escalation Handling).
- Safety & Compliance (15% of the score): Measures adherence to policy expectations and resistance to unsafe or adversarial behavior. It tracks recorded safety incidents and attacks to evaluate compliance risk.
Defender and Sales radar previews
- Defender preview: A quick check of the number of safety incidents and attacks.
- Sales Radar preview: A quick check of the number of business opportunities and churn risks.
If you want to see more details about these cases, you can click Learn more inside the box. If your current subscription restricts access to these full features, this link will allow you to easily upgrade to a higher tier to access the entire category.
Summary
The Summary section provides a short explanation of the Inquio Score™, helping you understand what the individual grades and scores mean and what impact they have on the overall performance of your bot.
- Key Strengths
- Critical Concerns
- Top Issues
- Priority Recommendations
Identified Issues
If you want to know what the biggest problem with your bot is, you will find it in Identified Issues.
Issues are listed based on their urgency, sorted from Critical down to Low. For each issue, a short paragraph summarizes what the problem is (for example: "The assistant reveals account or billing information without securely authenticating the user"), followed by a brief description.
- Starter tier: You can see the 3 most important issues.
- Growth and Enterprise tiers: You can see as many issues as necessary. You can also click through to check the exact conversations where the issue occurred.
Benchmark Comparison
This section explains why filling in your "industry" during setup matters. Based on your field, Inquio shows how your bot is doing compared to others on the market.
- The top bar shows how your bot is doing.
- The lower bar shows the average performance in your industry.
Recommendations
Once you know how your bot is doing, what its flaws are, and where it stands compared to the industry, you need to know what to do about it.
Simply follow the Inquio Recommendations. For every issue, there is a detailed, step-by-step recommendation on how to solve the problem.
- Starter tier: You can see the 3 most impactful recommendations.
- Growth and Enterprise tiers: You can see all available recommendations for your issues.