Subscription and billing
Everything to do with your plan and your invoices lives in Settings, which you open from your name at the bottom of the left panel. Two tabs matter here: Subscription for the plan itself, and Billing for the invoices.
What each plan includes is covered in Plans and limits. This page is about changing between them and paying for them.
The Subscription tab
The panel at the top shows your current plan on the left and your payment method on the right. Below it sit the three plans, with your own marked Current. There is no separate edit control: to move to another plan you choose it from those cards.
Changing your plan
Your subscription covers the whole organization, not individual people. One plan, one bill, however many colleagues you have invited.
Upgrading to Growth
Select Choose Growth and add a payment method. A payment method is required at this point, not later.
The upgrade takes effect immediately. The Starter limits stop applying as soon as it goes through, so if you were waiting out the 30 days before your next report card, you no longer are.
Existing bots and report cards are untouched. What changes is what you can see in them: Starter shows three issues and three recommendations per card, but Inquio finds and records all of them whatever your plan. Upgrading reveals the rest in cards you already have, along with the conversations behind them.
Downgrading to Starter
Select Choose Starter. You can do this yourself; there is no need to contact support.
- Any processing you have not yet been billed for is charged, so you settle what you have used.
- The account moves to the free plan from that point on.
- Your report cards stay. Nothing is deleted.
- Your bots stay, even if you have more than one. You keep them, you simply cannot add another.
- The Starter limits start applying, including one report card every 30 days. With several bots that allowance is shared: one card per 30 days across the whole account, not one per bot.
- Cards go back to showing three issues and three recommendations.
Moving to Enterprise
Contact sales opens a conversation rather than a checkout. Book a call to discuss pricing, security requirements, SSO and API access.
Payment method
Change next to the payment method takes you to Stripe, where the card details are entered and stored. Inquio never holds them itself.
You can pay by card or through an online wallet such as PayPal or Apple Pay.
How your bill is calculated
Growth is pay-as-you-go at $0.012 per conversation, with no subscription fee on top.
- You are billed monthly, in arrears, for what you actually used.
- Only conversations that were processed are counted. Conversations skipped as duplicates are not charged.
- The minimum monthly charge is $0. A month with no uploads costs nothing — there is no standing fee to keep the account open.
Prices are shown in US dollars.
The Billing tab
Your invoices live here, with everything needed for your accounts. Download them from this screen; they are not emailed to you, so collect them here at the end of a period.
Who can make these changes
Only the Owner of the organization can change the plan. The Owner is the person who invites other users. This is a role of an Admin.
Other members use Inquio normally but do not see plan changes or invoices. If you need an upgrade and the option is not available to you, your Admin is the person to ask.